We hope you will LOVE your Couchek purchase as much as we do, but we understand it’s not always a good fit!

We’re currently changing the system that handles our order processing and returns. Due to this, there may be a slight delay in order dispatching and returns. Thank you for your patience, we’re working as quickly as we can to minimise disruption. For further information on your order or return, please contact our customer care team using info@couchek.co.uk.

You can arrange a return within 14 days of receiving your item, as long as the item is as new and in the original packaging. Any items returned that we don’t get in an “as new” condition, we will return the item to you, the customer.

Please note when booking a return, our warehouse is open 9:00am-5:00pm Monday-Friday 

If your order has arrived damaged please contact us on email info@couchek.co.uk

Step 1 - Email us to return your item(s) and we'll get back to you with a questionnaire form.


Step 2 - Ship Your Item Back to Us

All you need to do now is send your item back to our warehouse.
Choose a courier service below based on the size of your item

If you'd like us to pick up your return of a sofa, charges of £299 will apply for collecting and processing.

For collecting beds and/or mattresses our charges will be £99.

All returns should be sent to our warehouse.

Address will be sent out to you in written form.

Please remember to repackage your return before sending. Any returns received without protective packaging will not be able to be refunded. Please include your order number either on, or within the parcel so it can be identified by our team.

Please note, made to order items and flat pack furniture that has been assembled cannot be returned.

Anonymous returns will be held in quarantine until the customer gets in touch.

As a small independent business, we regret that we're not able to offer free returns.

Read our returns policy to find out more